Melbet Canada Terms and Conditions – User Agreement and Betting Rules

Agreement to terms:

• By creating an account or using the services, you agree to these Terms and any rules, event or market rules, and bonus conditions that apply to specific products. You should read these Terms before any bet or use of the site.
• The Terms form a binding contract between you and the operator of the platform. If you do not agree, do not use the services.

Eligibility and registration:

• You must be the legal gambling age in your province or territory (18 or 19, as applicable) and have capacity to enter a contract.
• You may not use the services if local law requires a locally licensed operator and you are not using one (for example, restrictions may apply to Ontario residents). You are responsible for ensuring your use is legal where you are located.
• Only one account per person is permitted. The name on your account must match your legal name and the name on your payment methods.
• Use of VPNs, proxy services, or location-masking tools to bypass geographic controls is prohibited.

Changes to terms and notices:

• The operator may amend these Terms to reflect legal, technical, or operational changes. Updated Terms will be posted on the site, and continued use after the effective date means you accept the changes.
• If a change materially affects your rights, reasonable notice will be provided where feasible.

Proper use of services:

• You agree not to: interfere with site operations; misuse bonuses; exploit pricing or odds errors; use bots or automated systems; collude; or engage in arbitrage based on system faults.
• You may not copy, scrape, or redistribute event data, odds, software, or other content, except for personal, non-commercial use.

Intellectual property and content protection:

• All trademarks, software, data, odds, and content are protected by intellectual property laws. You receive a limited licence to use the services for personal betting and gaming.
• Third-party data providers hold rights in event data and results used to settle bets.

Suspension and closure:

• The operator may suspend or close your account for breach of these Terms, responsible gambling concerns, AML/KYC issues, fraud, or if required by law.
• Any balance will be handled according to these Terms, legal requirements, and applicable policies.

Liability and disclaimers:

• To the extent permitted by law, the operator is not liable for indirect or consequential loss, loss of profits, or failures caused by telecommunications or third-party systems.
• For settled bets or transactions, liability is limited to the amount of the bet or the face value of the disputed transaction.
• Nothing limits non-excludable statutory rights.

Complaints and dispute handling:

• Contact customer support promptly with your complaint, providing your account details, event information, and bet reference. The operator will review and respond in a reasonable time.
• If you remain dissatisfied, you may pursue any rights available to you under applicable law.

Who can place a bet:

• You may place bets only after registration, account verification when required, and confirmation that you are located in an allowed jurisdiction at the time the bet is made.
• You must have sufficient funds in your account.

Bet acceptance and confirmation:

• A bet is accepted when it appears in your betting history with a unique reference. Pending or “processing” entries are not accepted bets.
• Odds can change before acceptance. The final odds are those shown in your confirmed betslip.
• The operator may refuse, limit, or void bets for regulatory, integrity, risk management, or technical reasons.

Minimums, maximums, and limits:

• Minimum and maximum stakes, bet types, and payout caps are displayed in the betslip or market rules and may vary by event, product, or customer account.
• The operator may set individual limits, including daily or event-specific caps, and may restrict bonuses, free bets, or certain markets.

Settlement and calculation:

• Bets are settled on the official result as published by the relevant governing body or data provider at the time of settlement.
• Payout equals stake multiplied by the accepted odds, inclusive of stake unless the market rules state otherwise.
• If an event is postponed, abandoned, or rescheduled, settlement follows the market-specific rules shown in the event page or help centre.

Voids and palpable errors:

• If a market or odds were offered in material error, the operator may void the bet or settle at the correct odds that should have applied at acceptance.
• Duplicate bets placed by mistake may be cancelled where permitted by the rules and before the event has started.

Cancellations and cash out:

• Once accepted, a bet cannot be amended or cancelled by you unless the product offers a cash out feature and it is available for that event and market.
• Cash out values are not guaranteed and may be suspended or rejected based on market status or trading conditions.

Bonus and promotional bets:

• Free bets and bonuses are subject to specific terms, including wagering requirements, expiry, and market restrictions. Abuse of promotional offers is prohibited.

Settlement disputes:

• If you disagree with settlement, contact support promptly. The operator may review event data, odds history, and rules and adjust settlement if an error occurred.

Funding your account:

• Available deposit methods appear in your account cashier and may include Interac e-Transfer, bank cards, e-wallets, and bank transfer. Availability can vary by province and verification status.
• Minimum and maximum deposit amounts, any fees, and processing times are displayed before you confirm the transaction.
• Use only payment methods that are in your own name. Third-party payments are not permitted.

Withdrawals:

• Withdrawals are paid to the original deposit method where possible, or by an alternative method offered in the cashier if return to source is not available.
• Identity verification (KYC) may be required before processing. You may be asked for government-issued ID, proof of address, and proof of payment ownership.
• Processing times depend on internal review and the chosen method. Internal review normally occurs within a reasonable timeframe, after which banking or processor timelines apply.

Currency and fees:

• Canadian dollar (CAD) is supported for Canadian accounts. If a transaction involves currency conversion, exchange rates and any conversion fees are determined by your payment provider.
• Any operator fees, if applicable, are shown in the cashier before you confirm the operation. Third-party providers may charge their own fees.

Security checks and AML:

• Transactions may be delayed or declined to meet fraud prevention, responsible gambling, or AML requirements.
• The operator may request source-of-funds or source-of-wealth documents where risk indicators are present.

Cancellations and chargebacks:

• A deposit cannot be cancelled once successfully processed. A withdrawal request may be cancelled by you in the cashier until it moves to processing.
• Chargebacks or payment disputes may lead to account restrictions, recovery of costs, and reporting to relevant agencies.

Account name matching:

• The name on your betting account must match the name on your payment instruments. Mismatches may result in reversal of funds and account review.

Commitment to safer play:

• The platform promotes responsible betting and provides tools to help you control your use of the services.

Player control tools:

• Deposit, loss, and wager limits (daily, weekly, monthly)
• Session time limits and reality checks
• Time-outs (short breaks) and self-exclusion for longer periods
• Product blocks and optional restrictions on bonuses
• Risk self-assessment questionnaire and account activity summaries

Identifying risks:

• Warning signs include chasing losses, betting more after a stressful event, hiding the extent of your gambling, or neglecting work or family.

Support and resources in Canada:

• Responsible Gambling Council: responsiblegambling.org
• ConnexOntario (information and referral in Ontario): connexontario.ca, 1-866-531-2600
• Gambling Therapy (global online support): gamblingtherapy.org
• Gamblers Anonymous: gamblersanonymous.org

Protection of minors and vulnerable persons:

• Underage use is prohibited. You should secure your devices and avoid storing passwords or enabling unattended access.

Account actions for protection:

• The operator may apply limits, deny bonuses, or suspend activity if harm is suspected or if you request protective measures.

Legal and regulatory obligations:

• The operator applies risk-based controls designed to prevent money laundering and terrorism financing. Measures are aligned to international standards and informed by Canadian AML expectations.

Know Your Customer (KYC):

• Verification may include collection of your full name, date of birth, address, and identification documents. Enhanced checks may require proof of address and proof of payment ownership.
• In higher-risk scenarios, you may be asked for source-of-funds or source-of-wealth information.

Monitoring and detection:

• Transactions are monitored for unusual patterns, rapid movement of funds, use of third-party accounts, or behaviour inconsistent with your profile.
• Screening may include sanctions and watchlist checks, adverse media review, and geographic risk analysis.

Actions on suspicious activity:

• The operator may delay, freeze, or block transactions, restrict your account, or close it where required. Funds may be held pending completion of reviews or as required by law.
• Information may be provided to competent authorities subject to legal obligations and data protection rules.

Your responsibilities:

• Provide accurate information, keep your details current, and cooperate promptly with any AML or KYC request. Failure to do so may lead to account restrictions.

Data protection framework:

• Personal data is handled in accordance with applicable privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and relevant provincial legislation.

What data is collected:

• Registration and account details, verification documents, contact information
• Transaction, deposit, withdrawal, and bet history
• Device, browser, and network identifiers, IP-based location signals
• Cookies and similar technologies for site performance, fraud prevention, and personalisation preferences

How data is used:

• To provide and improve services, process bets and payments, verify identity, prevent fraud, and support responsible gambling
• To meet legal obligations (AML/KYC, sanctions) and to enforce the Terms
• For customer support, service messages, and, where permitted, marketing based on your preferences and consent

Sharing and transfers:

• Personal data may be shared with payment processors, identity verification vendors, risk and analytics providers, and customer support tools under contract.
• Data may be transferred outside Canada. Safeguards such as contractual clauses and access controls are applied to protect your information.

Retention:

• Data is retained only as long as necessary for the purposes collected and to satisfy legal, accounting, and regulatory requirements.

Your privacy rights:

• You may request access to, correction of, or deletion of your personal data, subject to legal exemptions.
• You may withdraw consent for marketing at any time in your account settings.
• You can lodge a privacy complaint with the Office of the Privacy Commissioner of Canada (priv.gc.ca) or applicable provincial authority.

Cookies and preferences:

• Cookie categories and controls are available in the privacy or cookie settings. Some cookies are necessary for security, account access, and bet placement.

Security commitments:

• The operator employs technical and organisational measures to protect accounts, bets, payments, and personal data.

Technical protections:

• Transport Layer Security (TLS) encryption for data in transit
• Strong cryptographic storage for sensitive credentials
• Two-factor authentication (2FA) for account access
• Firewalls, intrusion detection, and DDoS mitigation
• Transaction risk scoring and continuous activity monitoring

Organisational controls:

• Role-based access, staff background checks where appropriate, and security training
• Vendor due diligence and contractual security obligations
• Incident response and audit logging

Your security responsibilities:

• Keep your login details confidential, enable 2FA, and secure your devices.
• Review your account and bet history regularly and report any unauthorised use immediately.

Incident handling:

• In the event of a security incident affecting your rights, the operator will assess impact, take remedial steps, and provide notices required by law.